Typical responsibilities
- Respond to support cases
- reproduce software issues
- guide users
- gather diagnostic information
- escalate bugs to engineering.
Typical requirements
- Technical troubleshooting
- written communication
- familiarity with web applications.
Preferred qualifications
- SaaS support, SQL basics, API troubleshooting.
Example benefits
- Health benefits
- PTO
- 401(k)
- home-office support